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Warren Vehec

Warren Vehec
diversity bee
Desktop Support, PC Technician

 

Warren Vehec

2526 Creekway Cir,  Missouri City, TX  77459

832-451-4284 (cell), 832-657-2838 (2nd cell)

wvehec@gmail.com

 

 

Summary:

Strong knowledge of Microsoft Office Suite with 10 years experience seeking a position as PC Technical Support.  Over ten years experiences in technical support.  Can utilize both Access and Excel Spreadsheet and combine both together.  Strong team player.
 

Knowledge

 

Hardware:

Install/ upgrade/ remove hardware; Setup DSL and dial up internet on client’s machine; Install and configure ActiveSync to PDA and Smart phones to computer.

 

Software:

Install/ upgrade/ remove software; Locate and install drivers for hardware configuration; Install firewall, virus and spyware protection; Install/ upgrade Microsoft Words, Excel. PowerPoint, Access, and Scheduler; Remote access to distant computers; Imaging computers; Strong knowledge of Microsoft Word, Excel, PowerPoint, Access, and Scheduler; Set up files and organize/structure files for easy access and comprehension. Utilize Active Directory to create connection to Printers that is local and on network. Migrated data from source computer to target computer. Utilize EDS ticketing system to update computers’ status.

 

Operating System:

Windows 3.1, Windows 95, Windows98, WindowsME, Windows2000, WindowsXP, Windows Vista, Windows7, Mac, Linux, DOS

 

Language:

Proficient in American Sign Language (ASL and SEE).

 

 

Work History

 

Insight Global, subcontract CompuCom, subcontract St. Luke's Episcopal Hospital, Houston, TX

Data Migration Technician   January 2013 – January 2013

·       Deployed computers at client business site.

·       Image desktop to the correct O.S. for training room using NIC protocol.

·       Staged machines to new Dell platforms for deployment at customer worksite.

·       Logged Asset Tags to new machines and retrieved Mac address via ipconfig.

·       Verified program installation status and functionality.

·       Configured BIOS for proper initiation sequence.

·       Kept work area cleared of possible hazards.

 

BC Forward, subcontract HP, subcontract Shell Oil Company, Houston, TX

PC Technician   July 2011 – December 2012

·       Refreshed computers at client business site.

·       Supported 2000 users in 3 different buildings

·       Updated information for incoming, outgoing, and wipe status for each computer in the EDS ticketing system.

·       Wiped hard drives securely to ensure no data left company site.

·       Re-image desktop and laptops to the correct O.S.

·       Assisted clients in data retrieval.

·       Utilized Active Directory to create connection to Printers that is local and on network.

·       Set up networking infrastructure for staging process.

·       Staged machines to new HP platforms for deployment at customer worksite.

·       Updated daily log of completed activities for verification purposes.

·       Assisted Project Managers in locating missing desktops and laptops to return to client.

·       Verified program installation status and functionality.

·       Configured BIOS for proper initiation sequence.

·       Mentored junior employees in proper job procedures.

·       Supervised distribution of workload among junior employees.

·       Trained clients in correct procedures for installing GI software.

·       Performed troubleshooting analysis and solution of client issues.

·       Planned and scheduled details of the deployment process.

·       Performed data migration activities as required for job continuity.

·       Kept work area cleared of possible hazards.

 

Smart Source, subcontract Lyondell, Houston, TX

Lenovo Tech Support   Jan 2010 -April 2010

·       Deployed 1500 desk w/ desktop/laptops, keyboard, mouse, speakers and docking stations.

·       Updated status report on incoming, outgoing, and wipe status for each computer.

·       Remove extra graphic cards, hard drives, and memory from Dell machines.

·       Clone existing machines to new Lenovo computers for deployment.

·       Updated daily log of completed activities.

·       Assist Project manager in locating missing desktops and laptops to return to client.

·       Verified all programs in the Add/Remove Program listing.

·       Configure BIOS for proper start up.

·       Kept all work area cleaned of possible hazards.

 

Insight Global, subcontract EDS, subcontract Bois, subcontract BP, Houston, TX

Desktop Support Specialist  May 2009  -June 2009

·       Setup and completed 1500 desk w/ 2 monitors, keyboard, mouse and docking stations before the deadline.

·       Adhere to recycling program- separated all plastics, cardboards, and paper products for recycling and keeping Green Program.

·       Adhere to all safety guidelines- wore hardhats, safety goggles, work gloves, yellow vest and steel-toe boots.  Made sure there were no accidents and watched out for co-workers for mishaps.

·       Completed OSHA 10 hours safety training program.

·       Kept all work area cleaned of possible hazards.

 

Houston Community College, Houston, TX

Teacher Aide/IT Support for the GED  Department  Feb 2007 -Nov 2008

·       Assist updating documents and Excel spreadsheets.

·       Trouble shoots and maintained 13 computers in the classroom.

·       Call in HCC IT Support on major issues.

·       Assist in grading papers for the GED teachers.

·       Operate copier machine for small, large, simple and complex jobs.

·       Create new documents on Excel worksheet and on Word Documents.

·       Assist GED Instructors with creating flyers for special events.

·       Tutor GED students in Math and English.

·       Train GED students in the use of the computers.

·       Assist HCC IT Support in planning and structuring the network programs and files.

·       Order Teacher supplies for GED Instructors.

 

IT Support Specialist, Houston, TX

Contractor  May 2006 –Oct 2008

·         Install and update Window XP

·         Setup and configure email server: POP3, IMAP, and HTTP to client’s needs

·         Locate and install drivers for hardware configuration.

·         Replace hardware devices such as hard drives, memory, graphic cards, and motherboard.

·         Setup DSL and dial up Internet on client’s machine.

·         Install firewall, virus and spyware protection.

·         Configure webcams to Yahoo and MSN servers

·         Setup password encryption on wireless network.

·         Install/ update Microsoft Suite packages on to machines.

·         Install and configure ActiveSync to PDAs and Smart phones on computers

 

Hands and Wrist Center of Houston, Houston, TX

Overflow Control Clerk Jun 2006 –Aug 2006

·         Assist Manager with completing daily scheduling patient for surgery.

·         Create memos and documents for Manager to patients and co-workers.

·         Cross reference codes for Surgery procedures.

·         Update employees’ duties roster

 

A2D Technology: DAS Department, Humble, TX

Researcher: Gulf of Mexico  March 2004 –April 2006

·         Research API for well logs available using the database on the internet as per client’s request.

·         Update Access database on status of jobs.

·         Create diagram of well bores w/ references of type of readings available to each drilling.

·         Replace older digitized well logs with updated information.

  • Compare duplicate well logs for better image.

 

I H S Energy: QC Data

Technical Assistant II- Gulf of Mexico  Dec 1997 –Jan 2004

·         Edit LAS files using PowerLog for digitized well logs.

·         Back up completed jobs onto CDs.

·         Create letters to clients for requesting missing date to complete jobs.

  • Assist Manager in producing job information.
  • Double checks digitize well logs against hard copy well logs for accuracy

 

 

 

Education:

Associate in Arts from Houston Community College May 2008

Pursuing an AAS in Computer Science at Houston Community College

Also pursing an AA in Interpreting ASL at Houston Community College

 

 


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