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Paul Mauricio Dominguez

Paul Mauricio Dominguez
diversity bee
Logistics Analist, Transportation Supervisor, Airport Catering Manager, Diversity Outreach Executive

Customer Service Trilingual English-Spanish-Portuguese Executive with a strong food and beverage logistics background: hospitality, catering management, offers his continuous improvement vision to work together with a diversity inclined corporation.

EDUCATION 

 

Hamline University Saint Paul, MN 55014 USA

     Master of Arts in Management, concentration in Conflict Resolutions, 12/2003. 

Universidad José Maria Vargas Caracas, Venezuela

     Bachelors Degree in Business Administration, 12/1996 

Hinds Junior College Raymond, Mississippi USA

     Associate in Arts Degree  05/1981.

 

KEY SKILLS 

 

Management training

Audit control and database management.

Operations supervisory experience.

Microsoft Office.

Fluent bilingual (Spanish – English).

 

ACHIEVEMENT

 

I have published an eBook called “Business Spanish Language Course for Beginners” on Barnes & Noble bookstore www.bn.com.

 

EXPERIENCE

 

Top Idiomas, Sao Paulo, Brasil

Teacher of English and Spanish 

 

Royal English Institute     Caracas, Venezuela  02/2005 – 05/2013

Operations Manager

One of our Clients: Eurobuilding Hotel Express    www.eurobuilding.com.ve

Hospitality Business Trainer   03/08 – 12/2008    Richard Perdomo – Gral Mgr.

Ph.: 01158-2127000700

  • Assessed the employees and the business needs in order to elaborate the training program plan.
  • Scheduled and organized the teams to be trained according to the student’s working shifts and to form a diverse team from different departments.
  • Coached the employees to improve their performances in Hospitality English, Customer Services in the front desk, restaurant, and housekeeping departments, phone communication manners, etc.
  • Trained the students according to the plan.

 

Educaciones Obair  Caracas, Venezuela     Phone: 01158-212-751-9476 / 8476  Ms. Deborah Betancourt – General Manager 

 

Business English Trainer  08/2006 – 02/2008

CPP – Creating Profitable Organizations Plymouth, MN USA

Internal Sales bilingual (English-Spanish) 06/2004 – 01/2005

• Sales and marketing of the credit card enhancement products to the customers.

• Maintain accurate customer information, validating price, and verifying order terms and conditions, and assisting with claims and disputes.

• Maintain a smooth and continuous communication with partners: credit card corporations, distributors, and credit bureaus.

 

American Red Cross Saint Paul, MN

Transportation Services Consultant Internship 10/2003-04/2004

• Review business plans/budget, meet with paid and volunteer staff, review policy/procedural manual, etc.

• Review other transportation provider services; examine ways in which Red Cross Transportation services could collaborate and share limited resources.

• Research cost effective measures from other community transportation providers for the purpose of implementation at St. Paul Red Cross.

• Create business plan encompassing results and suggestions for implementation.

 

Unilever Andinas Caracas, Venezuela

Fixed Assets Coordinator 07/1995 - 5/1997

• Marketed and sold products to grocer/retailers/convenience stores/restaurants/hotels along with the Area Sales Supervisor.

• Assessed profitability and loss that would impact decision making of discontinuing products.

• Controlled proper usage of company equipment.

• Managed inventories.

 

Caterair International Caracas Airport, Venezuela

American Airlines Food & Beverage Account Manager 12/1992 - 5/1994

• Coordinated and supervised activities related to food and beverage supply, surpassing the airline’s quality standards.

• Maintained a continuous and harmonious communication with custom brokers, USA equipment suppliers, and American Airlines associates.

• Managed production office operations and a staff of fifteen to record productivity.

• Maintained an efficient inventory allocation on schedule and under the budget.

• Secured material from the USA.

 

Howard Johnson Lodge Waterbury, CT 

Night Auditor-Manager 08/1990 - 10/1991

• Gained a solid understanding of the hotel’s operation, by checking in customers,

charging payments, making customer reservations, following companies’ credit

lines.

 

• Conducted property security rounds and provided excellent customer satisfaction.


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